Service Coordinator

Full time Radio Holland in Service Email Job
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Job Description

 

Are you that customer service talent? Are you passionate about the maritime industry? Are you a natural coordinator with a can-do mentality? Would you like to be part of one of the leading brands in the industry?


Then this just might be the perfect job for you!

As a service coordinator at Radio Holland you are responsible for the coordination, organization, and execution of the handling of service requests in the most professional and customer-oriented way possible.

 

Responsibilities and authorities:

  • You are the ‘call owner’ of incoming customer requests and the customer’s point of contact during the entire process
  • You are responsible for the customer order from A to Z (request for aftercare)
  • You consult with the customer about the nature of the request and advise what is needed to arrive at the right solution
  • You provide colleagues with a complete work instruction of the assignments and process everything in the relevant systems
  • You do the work preparation and ensure that the right materials, parts and tools are ready so that the work and deliveries can be carried out according to schedule
  • You hold a debriefing with the Service Engineer(s) and inform the customer of the results of the work carried out
  • You ensure that all necessary information is processed so that the invoices are sent on time and correctly
  • You approach customers proactively to optimize the order book

 

Job requirements

  • Demonstrable MBO level 4 working and thinking level
  • At least 3 years of experience with commercial services (preferably in a technical environment)
  • You can deal well with ad hoc situations and the dynamics of the maritime sector
  • Technical understanding an insight
  • Navcom and maritime background is a plus
  • You communicate clearly with both internal and external stakeholders
  • You are service minded and not afraid to take responsibility
  • Efficient and administratively strong
  • Commercial mindset
  • A great mediator between customer and company
  • Fluency in both Dutch and English in word and writing

 

Radio Holland offers an attractive compensation package matching your skills and experience, including 25 days off and 13 ADV days, a laptop and a telephone and a chance to work in a team of like-minded professionals.

 

The recruitment process is handled by MARPRO. For questions, please contact Principal Recruiter, Danny van Eijk at +31 6 5472 5675.

 

Application deadline is the 9th of June, 2022. If interested, please upload your motivated application and CV, by clicking the apply link. You receive a confirmation when you have completed the application process. If you haven´t received a confirmation e-mail within 10 minutes after applying, please check your spam folder. In case you locate it in the spam folder, remember to white-list the domain, so you receive invitations to interviews etc.

Transport and Customs

Radio Holland is known worldwide in the maritime industry as Global NavCom, Connectivity, ICT on Board and Service & Maintenance provider.

Available 24 hours a day, 7 days a week, Radio Holland connects its customers with an unparalleled global service network of 70 offices along the global shipping lanes.

For more information visit: https://www.radioholland.com/

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