Boarding clerk / Ass. Operator (Waterklerk)

Full time Wilhelmsen Ships Service in Operation and Ship Management , in Ports and Terminals Email Job
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Job Description


We are looking for a Boarding clerk / Ass. Operator to join Wilhelmsen Port Services based in Amsterdam! Do you work in the maritime industry and have an experience in liaison between ship and shore? You are capable of clear communication, have coordination and leadership skills and are willing to represent the interests of the ship or cargo owner most efficiently and professionally. If that reflects your skills and passion for the maritime environment, then do not miss this unique opportunity!

On behalf of Wilhelmsen Port Services Division, MARPRO is looking for a Boarding clerk / Ass. Operator.


Wilhelmsen Port Services

People at Wilhelmsen don’t just have a job. With one of the largest maritime networks in the world, our work has real impact: if it floats, our products are likely to be on board and we keep global trade going.

With a presence in over 2,000 ports and over 8,000 suppliers in those ports to support our ships agents, our suppliers are an integral part of our business. Playing an important role in our day-to-day operations, we work hand-in-hand with our suppliers to meet your needs during your port calls.


About the department

As a boarding clerk/ass. operator (water clerk) you work in the captain’s room. This department is responsible for clearing ships in and out. As a department, we arrange everything for incoming and outgoing ships and we take care of everything for various shipping companies and clients.

Approximately 60 colleagues work in this department: 10 colleagues in Amsterdam, 50 colleagues in Schiedam and 20 colleagues in Terneuzen. The captain’s room of Amsterdam reports to the Marine Operations manager. Your colleagues have years of experience within the maritime industry in an international context. They are pleased to guide you through this function.


Professional Activities

In this position, you board ships in varying shifts (24/7) for consultation with the captain about the efficient operational handling in a port of call. Together with colleagues, you are in constant contact with various (international) stakeholders to provide optimal service to our customers. You work according to a fixed schedule where you have 1 time a month evening shift and 1 time a month weekend shift.

A boarding clerk/Ass. operator is the touching point between a shore and a ship of a particular shipping company or a client. In this position, you are the main communication officer who bears responsibilities to arrange everything before a ship enters the port. So you have a lot of contact with the crew of a ship. Together with the crew, you determine where the ship will be moored in the port and you process all the necessary entry documents. This supposes visa arrangements for the crew at customs or arranging for a ship to be supplied. If a ship enters a port, you inform the authorities so that they can check the crew or the cargo in time.

No day is the same! In your role, you make agreements with your colleagues and the account manager about the effective implementation of the work and you jointly determine the priorities. You anticipate possible problems and look for (better) alternatives to achieve an improvement in service quality. Effective verbal communication and good information transfer is essential.



  • Inward and outward clearance of ships according to instructions from customs and authorities;
  • Discuss port operation/rotation with the captain upon arrival and departure;
  • Coordinating information flows between ship, terminal, port authorities, customs and immigration authorities, service providers and general suppliers;
  • Representing the interests of the ship and/or cargo owner in accordance with set guidelines and customer instructions;
  • Drawing up a cost budget and checking whether requested advances have been received;
  • Ensuring a safe, environmentally conscious and as efficient as possible stay for the ship and crew in the port;
  • Ensure reporting of activities related to the ship’s stay in port, in the context of possible demurrage claims.


Professional Qualifications

  • MBO-4 level diploma preferably in Port Logistics or similar;
  • At least several years of experience as a Waterklerk (Boarding clerk / Ass. Operator) or other relevant experience in the maritime industry (or transport/logistics);
  • Driving license B;
  • Good mastery of the Dutch and English language in word and writing;
  • Affinity with Microsoft Office 365;
  • Strong commercial, analytical, administrative skills;
  • You have an eye for detail and capable of multitasking.


Personal Characteristics

  • Excellent communication and negotiation skills;
  • You are able to build good relationships with customers and colleagues;
  • You are a team player as well as able to work independently;
  • Soft skills and an open personality;
  • You are service-minded and solution-oriented.


What do we offer

  • A fun and challenging position within one of the largest and most innovative maritime companies in the world;
  • Full-time employment and a 12-month contract followed by an indefinite contract;
  • An attractive compensation package matching your skills and experience;
  • A profit-sharing scheme + 8.33% holiday pay;
  • Our pension scheme with excellent conditions;
  • Lease car and mobile phone;
  • 31 vacation days per year;
  • An extensive internal ships agency academy onboarding program, so that you can properly perform your role within our organization;
  • A modern office with excellent facilities.


The recruitment process is handled by MARPRO. For questions, please contact us on +31 6 5472 5675.

If interested, please upload your motivated application and CV, by clicking the apply link. You receive a confirmation when you have completed the application process. If you haven´t received a confirmation e-mail within 10 minutes after applying, please check your spam folder. In case you locate it in the spam folder, remember to white list the domain, so you receive invitations to interviews etc.

About Wilhelmsen:

Founded in Norway in 1861, Wilhelmsen has grown into a comprehensive global maritime group, supplying more than half of the merchant fleet with essential products and services. In addition, we provide crew and technical management to the largest and most complex ships ever to sail. We are committed to shaping the maritime industry and also seek and develop new opportunities in the renewable energy, offshore and energy sectors. With thousands of colleagues in more than 70 countries, we support a diverse and inclusive work environment and go one step further in competence, sustainability, innovation and unparalleled customer experiences.

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